Talkdesk CX Cloud


Talkdesk CX Cloud™ offers a  full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive winning behaviors across the  organization.

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Help customers help themselves with a high-quality digital self-service experience.
Make it easy for your customers to get the right answers and solve problems at every touchpoint with intelligent apps and automations that understand who they are and what they want to accomplish.

Turn every agent into a top performer with workforce engagement.
Manage, develop, and engage your agents throughout the employee lifecycle, regardless of their location. A single cloud platform unifies your contact center and workforce engagement solutions, providing a seamless user experience for customer interactions, call recording, quality management, and scheduling.

Meet your customers where they are with omnichannel engagement.
Engage with customers and prospects on their channel of choice, all while personalizing each interaction, keeping conversation context across all channels, effortlessly elevating conversations from one channel to another, and maintaining a complete 360 degree view of the customer journey across all channels.

Extend customer service beyond the contact center with employee collaboration.
Connect agents with the rest of the organization, orchestrating talent and expertise across the company to achieve critical customer outcomes and drive loyalty.

Turn insights into results with customer experience analytics.
Your contact center is only as good as your data. Turn every conversation into actionable customer intelligence and operational excellence with analytics, automation and insights tools.

Self-Service Experience
  • Voice Virtual Agent
  • Digital Virtual Agent
Advanced Backup
  • Workforce Management
  • Interaction Recording
  • Quality Management
  • AI-automated QM Assistance
  • Agent Coaching & Performance
  • Knowledge Management
Omnichannel Engagement
  • Voice Engagement
  • Digital Engagement
  • Orchestration & Routing
  • Outbound Engagement
  • Agent Workspace & Mobile App
  • Agent Assistance
  • Omnichannel Feedback
Employee Collaboration
  • Business Phone System
  • Plug & Play Communications
Customer Experience Analytics
  • Real-time Dashboards
  • Business Intelligence
  • Interaction Analytics & Sentiment
  • Real-time Sensors & Automations